Highlander Plumbing was founded in 1997 by Kevin O’Kane. Kevin started as a Plumber in 1990.
Since we have been trading we have stuck to our main service philosophies:
- If we say we are going to be at someone’s house at a certain time then we are there. We give a one-hour arrival window. We are never late. We know how busy you are.
- We are honest, courteous and friendly.
- We want you to feel compelled to refer us to your friends and family because you received a level of service that exceeded your expectations.
- We always want to give our customers their price before we start a job. This is the honest way to do business. It gives our customers the control over their costs. Nobody wants a bill after the job which is bigger than they expected.
- We always want to give long term solutions. Our motto is: Fix it once – Fix it properly.
- We want the customer to be happy. If there is a problem, we will be back in a flash at no charge to make sure things are working properly.
- We always wanted top staff. All of our staff have been trained in house through our unique association with local school at St Joseph’s College. We have top class people that work for us that are a pleasure to deal with.
- We go the extra mile in providing quality people to your house.
- A good plumbing service is not expensive – It’s priceless!
- And lastly – We guarantee to be the neatest and cleanest Plumbers in Sydney. We are the only Plumbing Company in Sydney with the Bum-crack guarantee – if you see a Highlander Plumbing staff member show any bum-crack, we will refund the entire amount of your job.
We think all of this stuff is basic and normal customer service. Thank God we are in the minority that actually delivers.
We would like to think none of this will change in the future. This would be why a huge percentage of our work is from repeat customers.
If you haven’t already, please come and experience the Highlander difference. Contact us for your next plumbing job or call 1300 362 250.
Our Process
If you have never used Highlander Plumbing before then you are in for a real treat. We want to make the experience a happy one for you – let’s face it, maybe you are in a bit of a panic when you call us – so let us make it easy for you.
Step one;
Call us.
Step two;
Speak to our office and book a time that is convenient for you.
Step three;
One of our friendly staff will meet you and discuss your options. He will give you a written plan with a “Price-loc” guarantee. Now you know what your bill will be -No surprises!
Step four;
He will do your job at the “price-loc” guaranteed price. Our fully stocked service truck will mean that our serviceman can do the job on the spot for you – saving your time.
Step five;
Our serviceman will thoroughly clean the area he worked in and give you any more advice that will minimize another disaster happening.
Step six;
Our serviceman will make it easy for you by using a cordless eftpos machine to take your payment. We accept all credit cards and can take eftpos payments as well!
Only Highlander Plumbing can give you the “Price-loc” guarantee.
You approve the work before we start!
The price is locked in!
You are always in control!
You can relax – The Highlander Plumbing team is here to save the day!